Every year, we experience typhoon here in the Philippines. And now, it’s the time of the year when typhoon comes to “visit” us.
So, just last week, a typhoon came by which was named as “Gorio”. Classes from pre-school to college were suspended from Wednesday to Friday. Some parents got mad because the announcement of suspension of classes were delayed and most of the students were stranded in going home either because of flood or heavy traffic. Well, good for us that we did not experience this, HOWEVER, there’s another annoying thing that I’ve experienced…
On Wednesday, my aunt sent me a text message that our telephone has no dial tone. Our landline is one important communication tool for us because as a working mom, it’s me and my sons’ way to get in touch with each other. Our family members’ mobile numbers are stored in our telephone so that they can just press each number on whom my kids want to call or talk with, especially during “emergencies”. And, without dial tone, how can we communicate AT ANY MOMENT that we or they wanted to? They cannot borrow my aunt’s mobile anytime ‘coz she’s also using it and another thing is that, they are not allowed to because they often accidentally deletes either contacts or important messages. You know, KIDS!
So, I called our service provider’s customer service. I guess it took around 8-10 minutes before I get hold to talk to a CSR. I was hoping for a tech visit within the day but the schedule given was Friday. OKAY, looks like I don’t have a choice!
On Thursday, my aunt told me that the technician came and our telephone’s dial tone issue get fixed. Cool!
On Friday, I wasn’t able to go to office (also as advised by our HR) because of the strong typhoon and the wind was so mad too! And the bad thing? The dial tone went off again and this time also our INTERNET CONNECTION! Geez-a-whiz!!! That can’t be! How can I work from home if we don’t have internet service? Screwed! So, I called our service provider’s customer service AGAIN. But this time, it took 15-20 minutes before I get hold of a CSR. After some basic troubleshooting, my problem wasn’t fixed. He scheduled a tech visit for me. I asked him if it can be scheduled within the day ‘coz I badly needed to work, and he said yes.
I waited forever, no technician came.
How was I able to work? I stole a portion of our neighbor’s WIFI connection. (THIS IS NOT HIGHLY RECOMMENDED, LEARN TO ASK.) And yes, I’m just pretty much lucky that their WIFI is not password protected. I barely got internet service (in and out) being sooo close to my room’s window which is the nearest place I can setup to “get” connected. I “somehow” survived.
Saturday came, this is the day that you, my readers, are waiting for. Announcement of my giveaway winner! And the drama? My internet connection is not yet fixed and my neighbor’s WIFI is out. What’s left for me is my mobile which is only has a FREE Facebook access. Poor me!
And for one more time, I called for a technician. As the CSR checked my account, I’ve found out that the scheduled tech visit that was given to me isn’t last Friday but Monday! That’s insane! Giving false information to your subscribers isn’t just acceptable! And yes, of course, I was MAD. Who wouldn’t be? Then, as a resolution, tech visit was moved to Sunday. Okay, fine. It’s the earliest schedule that the CSR could give me.
I don’t have a choice but to send out an announcement on my Facebook page that the announcement will get delayed. (Really sorry guys!)
Sunday came, internet connection was finally fixed! But since it’s a family day, I spent the whole day with my kids and family, stayed at my mom’s house for almost the whole day after going to mass.